Practical Performance Measurement


Why is it important?

Public managers face pressures to demonstrate results while maintaining a high level of accountability for public expenditures. Recent Performance Measurement Framework requirements put increased pressure on groups to develop performance measures at all levels of an organization.

Who should attend?

This course will be useful to public managers and officers faced with challenges to measure and report on their performance in public environments. All levels of staff and government will find value in this course. This includes those managing, developing and implementing projects, programs and policies.

What will participants take away?

  •  A solid understanding of results logic and measurement basics
  • Practical tools and techniques to develop measurement strategies
  • Insight and solutions related to their own situations
  • Tips on how to cost-effectively plan, measure and report performance – from Canada and the world

How will it be delivered?

This course will use a hands-on, case driven approach, drawing on practical examples from the experiences of participants and the facilitators. A pre-session survey will be used to ensure relevance. Specific topics will include:

  •  Establishing results logic and measurement – practical templates and tools
  • Performance measurement strategy – developing feasible indicators and approaches
  • Reconciling different approaches – adapting the Balanced Scorecard and using different models to guide measurement
  • Supporting Effective Evaluations: A Guide to Developing Performance Measurement Strategies, Management, Resources and Results Structure Policy (MRRS) and Strategic Review – dealing with the latest Federal Government requirements

Course Instructors

Steve Montague

Steve Montague has over 30 years of experience in performance planning and measurement, program evaluation, market research, review and audit projects as a management consultant and as an evaluation manager in a major Canadian federal government department. Mr. Montague has managed major projects analyzing a wide variety of programs for Canadian federal, provincial, United States, and Australian governments, as well as conducting work for the Organization for Economic Cooperation and Development (OECD), the Scottish Government and the World Bank. Of particular interest to this assignment, Steve has conducted performance measurement and evaluation projects for all major environmental agencies of the Canadian Federal Government over the past 20 years including Environment Canada, Canadian Environmental Assessment Agency, Natural Resources Canada, Fisheries and Oceans Canada, Agriculture and Agri-Food Canada and others. He has published articles and given numerous presentations and workshops on evaluation, performance management and information management.

Mr. Montague has been involved in the implementation of performance-based management and evaluation systems in a number of government organizations. He has developed an approach to results-based management which he has taught in workshops, on behalf of the Canadian Treasury Board, the Office of the Auditor General and the Canadian Evaluation Society (CES), since 1992. He has put on courses for international audiences (e.g., Steve has given major presentations and seminars to audiences at the American Evaluation Association (AEA), the OECD, World Bank-International Finance Corporation, European Union Resource Directors and the G8 – within the last decade). Steve recently (in September 2014) delivered performance measurement workshops in Australia as visiting scholar for BehaviourWorks – a group affiliated with Monash University – this included work with the Sate of Victoria’s Environmental Protection Agency. Over 200 organizations and 10,000 persons have been reached by these workshops. He has advised, coached and monitored managers and officers on results-based management at all government levels across a wide variety of agencies.

Steve is a founding member of the Performance and Planning Exchange, a not-for-profit organization dedicated to the exchange of information and ideas on performance planning, measurement and reporting. (See He is also an active member of the Canadian Evaluation Society and part of the science and technology technical interest group of the American Evaluation Association. Steve has been chosen by the CES to deliver the Essential Skills Series in Evaluation each year from 2004-2013. He has three times been distinguished for his contribution to Canadian evaluation. Steve received the Leadership in Evaluation award from the Canadian Evaluation Society – NCR in 2003. Prior to that – while working in the Federal service in the mid 1980’s he received a Government of Canada merit award for his contribution to a technology centre evaluation study. In 2011 Steve was made a Fellow of the CES.