Practical Performance Measurement

Public managers face pressures to demonstrate results while maintaining a high level of accountability for public expenditures. Recent Performance Measurement Framework requirements put increased pressure on groups to develop performance measures at all levels of an organization.

Who should attend?

This course will be useful to public managers and officers faced with challenges to measure and report on their performance in public environments. All levels of staff and government will find value in this course. This includes those managing, developing and implementing projects, programs and policies.

What will participants take away?

> A solid understanding of results logic and measurement basics

> Practical tools and techniques to develop measurement strategies

> Insight and solutions related to their own situations

> Tips on how to cost-effectively plan, measure and report performance - from Canada and the world

How will it be delivered?

This course will use a hands-on, case driven approach, drawing on practical examples from the experiences of participants and the facilitators. A pre-session survey will be used to ensure relevance. Specific topics will include:

> Establishing results logic and measurement – practical templates and tools

> Performance measurement strategy – developing feasible indicators and approaches

> Reconciling different approaches – adapting the Balanced Scorecard and using different models to guide measurement

> Results-based Management and Accountability Frameworks (RMAFs), the Management, Resources and Results Structure Policy (MRRS) and Strategic Review – dealing with the latest Federal Government requirements

Course Instructors

Steve Montague

A partner with PMN, Steve has more than 25 years of experience in performance measurement, program evaluation, market research, review and audit projects as a management consultant and as an evaluation manager in a major federal government department. Steve has managed major projects analyzing a wide variety of programs for Canadian federal, provincial, United States, and Australian governments. He has published articles and given presentations and workshops on evaluation, performance management, the review of science programs, and information management.

Steve has helped to lead the evolution of Results-based Management and Accountability Frameworks (RMAFs), performance planning and measurement in the Federal Government community. He has helped to develop and implement dozens of results plans, measurement frameworks and RMAFs, including the first ‘umbrella’ RMAF, and the early integration of risk assessment into RMAFs. His work on Performance Measurement Frameworks has assisted a number of agencies to meet central agency and management requirements in a wide variety of fields for the past three years. He has been contracted to educate a wide variety of managers and officers on these subjects, including analysts in the Treasury Board Secretariat. This experience makes him an ideal leader / facilitator for these workshops.

Steve received the Leadership in Evaluation award from the Canadian Evaluation Society – NCR in 2003, and has delivered on behalf of the CES-NCR its flagship Essentials Skills Series course for four consecutive years (2004-2007). He recently developed and taught the Canadian Federal Government’s first ever Regulatory Performance Measurement and Evaluation course under contract to the Canada School of Public Service. Steve also recently designed and delivered Canada's first ever Strategic Policy Evaluation full credit course as part of Carleton University's graduate level Diploma in Public Administration – specialization in Policy and Evaluation.