 WHO should read this book: Anyone seeking to improve the management of themselves, their groups, or their enterprise. WHY you should read this book: The basic concepts in this book will help you to clarify your vision, measure your progress, and gain strategic insight. HOW the approach works: The Three Rs of performance - reach, results, and resources - provide the basis for planning, measuring, and analyzing any initiative or venture - big or small.
Excerpts from the book:
Steve Montague has been a management consultant and professional development facilitator since 1980. Steve has used his Three Rs approach with more than 5,000 individuals in over 100 organizations - helping them to better focus their performance planning, measurement, and management.
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The Three Rs offer a feasible and pragmatic working tool for just about any
environment - private or public sector alike. The approach is "elegant" in its
simplicity.
I loved this book! There is excellent balance between concept and application, text and visual presentation. This has been a long work-in-progress and reflects the best ideas that have been absorbed over time by the author. For me there was some new detail which I found helpful. Steve's approach I feel will pass the test of time.
Very thought provoking . . . an antidote to changing management fads . . .
Steve Montague's book provides any manager with a single simple conceptual
framework with which to plan or analyze the performance of his operations.
A must read for anyone interested in maximizing organizational performance! The Three Rs concept is a great tool for balancing the trade-offs in any type of decision making.
The Three Rs model neatly integrates key concepts relating to performance. More importantly, it promotes and contributes to strategic thinking in decision making, and it offers practical approaches and tools to manage for results.
The Three Rs provide an excellent framework for business case analysis.
This is a very practical book, targeted at managers with real life problems.
The Three Rs . . . have been key to our guiding several organizations to develop an approach . . . that drives their performance in the right direction.
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It works - we're using it! After having participated in the development and use of Steve's approach over the past ten years, the National Research Council of Canada is now using the Three Rs as the conceptual foundation of our Corporate Performance Framework.
Evaluation Office NATIONAL RESEARCH COUNCIL OF CANADA
This book was a pleasure to read. Using plentiful examples pulled from the private sector and from government, the author shows how three concepts of Resources, Reach, and Results can be used in the analysis and decision-making of many management functions: planning, restructuring, and especially reporting on performance. The power of the approach lies in the discipline of analyzing the relationships among the three elements so that the best strategy can be developed to achieve the longer-term objectives of the organization.
Director, Review CANADIAN SPACE AGENCY An easy read! The challenge that many face when getting into performance measurement is in how to relate it to their situation. The use of examples shows the diversity of potential applications. The descriptions of reach, resources, and results are straightforward and practical.
My experiences to date are that people relate well to the Three Rs. This approach adapts well in the public service which many other models don't. There has been considerable focus in the public sector recently on results. The Three Rs model and the examples provided show the critical linkages with resources and reach which cannot be ignored. This is a very concise tool that has numerous applications. The book is a very good guide for planning purposes.
Director, Strategic Planning and Research ALBERTA ADVANCED EDUCATION AND CAREER DEVELOPMENT The Three Rs model presented in this book is a simple and effective tool for developing performance frameworks at the corporate, program and project level. As the book simply and clearly demonstrates, this analytic model also can be used to heighten the relevance of other management tools, such as Total Quality Management. The book demonstrates the Three Rs applicability to a wide range of organizations, both private and public, including producers of goods an services, and creators of public policy, programs and regulations.
This document provides a useful guidebook and reference manual for organizations, large and small, who are undertaking performance-based management, or who are operationalizing the corporate performance frameworks at the program and project level with focused performance indicators, measurement strategies and service standards.
Senior Planning Advisor STATUS OF WOMEN CANADA
We have been using this approach for national conformance projects for two years, and have found it to be a useful management tool. It has helped us focus the organization, ensure we stay relevant to our clients, and provide cost-efficient and effective program delivery. It has made goals and results easier to communicate clearly, focused attention more quickly on gaps in data, and resulted in more concise reports.
Regional Director, Ontario Region, Fair Business Practices Branch INDUSTRY CANADA
I was pleased to review The Three Rs of Performance. It provides an excellent conceptual framework for the move that is currently taking place in government to results-based thinking (planning, reporting and management). The book is clearly written and stimulating. The core components are well developed and the management application section is excellent. It is very difficult to find adequate references in this area. This book should be basic reading for those involved in the move to management by results.
Manager, Strategic Planning, Market and Industry Services Branch AGRICULTURE AND AGRI-FOOD CANADA
The beauty of Steve Montague's approach to performance measurement is the simplicity and coherence of his core concepts. In the present era of sustainable development where we attempt to balance social, economic and environmental goals, it seems only natural to balance reach, results and resources within our management frameworks. I thoroughly enjoyed the book - it brought into focus the strategic intent of performance measurement.
Director, Canadian Forest Service, Science Branch NATURAL RESOURCES CANADA
Congratulations on this user-friendly reference manual! I've already shared your "Three Rs" framework and people like it. I expect it will catch like wildfire in the policy, planning, and evaluation circles!
Director, Population Health, Medical Services Branch HEALTH CANADA
The (Three Rs) approach is very useful and applicable to more than performance measurement as I traditionally tend to think of it. I use it for meeting agendas, analyzing problems, and assessing work load. In working with the Three Rs, the relationships between the Rs become very clear not only within an organization, department, or program but between them as well. This is invaluable for senior managers so they understand the strategic links with other departments and for employees in terms of helping them understand how their work fits into the bigger picture. The Three Rs approach is also great for selling/communicating ideas to senior managers. I have used it now two or three times in making presentations to solicit support and resources. It works! Another aspect of the approach I really enjoy is that it provides an easy framework to use when communicating ideas, issues, or plans to senior managers, colleagues, or employees.
D Civ ES 2 DEPARTMENT OF NATIONAL DEFENCE
Provides a practical approach for strategic planning and operational management purposes. The concept of Reach, and the interplay with Results, is particularly valuable. Steve also draws some useful links to other complementary management tools, as suggestions for a truly customized approach.
Special Advisor, Fair Business Practices Branch INDUSTRY CANADA
Steve Montague has written a very timely book that will be appreciated by all managers whether in the public sector or the private sector. With the pressure to demonstrate performance that is being faced by managers at all levels, a clear understanding of the trade- offs between Resources, Reach, and Results has been sorely needed. I know that Steve's workshops on the subject have been very well received by the highest management levels . . .
Evaluation Manager, Audit and Evaluation Branch NATURAL RESOURCES CANADA
The Three Rs and the Performance Framework have been key to our guiding several organizations to develop an approach to performance measurement that drives their performance in the right direction and meets the requirements of the Government Performance and Results Act. Describing success in this balanced way is not something people are used to doing, but makes intuitive sense once you introduce them to it. The many examples in this book are very valuable because developing performance frameworks is more an art than a science.
Principal Member of Technical Staff SANDIA NATIONAL LABORATORIES
This is a very practical book, targeted at managers with real life problems. What is different about the "Three Rs" approach is that it clearly demonstrates the real value of planning and measurement to day-to-day management decisions. I can see it being very useful to any manager who wants to achieve better results with limited resources which includes every manager I know. The concepts are not difficult to understand and the simple presentation in the book means that even in a quick read, managers should be able to take away enough to make measurable improvements in their programs.
A/Director General, Corporate Management and Review Directorate ENVIRONMENT CANADA
My whole approach to life/management and leadership is based on the concept - IN SEARCH OF BALANCE! The Three Rs approach clearly allows for balance . . . The Three Rs approach appears to support that search for balance, which I think many organizations have lost.
Food Directorate, Health Protection Branch HEALTH CANADA
The Three Rs of Performance provides a valuable tool for anyone involved in reporting on performance and using this information to improve their business.
Director General, Marine Technical and Support Services CANADIAN COAST GUARD
I have had the privilege of seeing this approach evolve over several years into a practical and powerful tool. It is difficult to imagine a manager not being able to draw upon these concepts in order to manage well - regardless of the type of operation.
Senior Evaluation Officer INDUSTRY CANADA I liked the introduction/opening "Crisis of Concepts" - it's like a challenge to the reader that if you want to get something out of this book, you have to work at it. I was impressed with the presentation and explanation of the Three Rs up front - have to understand that before learning how to use the 5Ws &H. I'm impressed with the way the Three Rs concept is applied to strategic planning. If you don't know what the organization is about, what it's goals and objectives are, then you can't set the resources, reach the right markets or achieve any results.
Steve Montague has finally given meaning to the plastic words of efficiency, effectiveness and probity within the federal government. Instead of managing organizations by outputs/number of dollars spent "for the good of the public sector", Steve has come up with an approach that helps public servants manage by results.
Manager, Adaptation Division AGRICULTURE AND AGRI-FOOD CANADA ...a very practical "source book" with a number of good practical examples and suggestions...
Senior Review Analyst, Review Branch AGRICULTURE AND AGRI-FOOD CANADA ©1997 Performance Management Network | ||||||||||||||
